Last updated: February 16, 2024 

This Privacy Policy explains how “ZoeRVA” (Zoe Therapy Services, LLC and ZoeStyle Medicine, LLC) collect, use, and disclose personal information of its clients/patients, prospective clients/patients, and visitors to its website at https://zoerva.com. 

COLLECTION OF PERSONAL INFORMATION 

Information collected directly from you: We may collect personal information directly from you, for example through a web form, while scheduling an appointment, or when you contact us for support. Personal information we collect directly from you may include first and last name, address, email address, and phone number. 

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at https://allaboutcookies.org/. Our email campaigns may also use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics. 

Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information and geographic location. 

USE OF PERSONAL INFORMATION 

We use information collected directly from you to provide you with our services, client/patient support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent. 

We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts. 

We may also use information collected from you and information collected from your device to send you abandoned cart reminders if you added items to your shopping cart but did not complete check out. 

We use information collected from our advertising partners to market our services to you. 

DISCLOSURE OF PERSONAL INFORMATION 

We may use third-party service providers to help us provide and market our services to you and share your information with such third parties for these limited purposes. 

• We use SendGrid for our email marketing. SendGrid uses and processes your information in accordance with Twilio’s privacy policy available at https://www.twilio.com/en-us/legal/privacy. 
• We use GoTo for text message communications. GoTo uses and processes your information in accordance with its privacy policy available at https://www.goto.com/company/legal/privacy/us. 
• We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses and processes your information in accordance with its privacy policy available at https://policies.google.com/privacy. 
• We use Converge as our payment processor. Converge uses and processes your payment information in accordance with Elavon’s privacy policy available at https://www.elavon.com/privacy-policy.html. 
• We may authorize an advertising partner to use cookies and similar technologies on our website to automatically collect certain information from your device and we may share information about you and your interactions with our website with our advertising partner, provided that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Such information can be used by us or our advertising partner. 

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

EMAIL AND TEXT MESSAGE COMMUNICATIONS 

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. 

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at https://zoerva.com/mobile-messaging-terms-and-conditions/. 

YOUR PRIVACY RIGHTS 

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at by mail at ZoeRVA, Attn: Privacy Officer, 4191 Innslake Dr, Suite 211, Glen Allen, VA 23060, by telephone at 804-303-9622 or by email at [email protected]. 

CHANGES TO THE THIS PRIVACY POLICY 

We may update this Privacy Policy at any time. Please review it periodically. 

CONTACT INFORMATION 

If you have any questions about this policy or our privacy practices, please contact us by mail at ZoeRVA, Attn: Privacy Officer, 4191 Innslake Dr, Suite 211, Glen Allen, VA 23060, by telephone at 804-303-9622 or by email at [email protected].